United States Soccer

 

P R O J E C T   D E S C R I P T I O N

As the governing body of soccer in all forms, U.S. Soccer has played an integral part in charting the course for the sport in the USA for more than 100 years. As the Senior and Lead UX/UI Designer at Blue Star Sports, I worked with key Stake Holders, Engineers and Developers on the design of the new Governing Body and Internal League Management System.

 

MY ROLE:

Lead UX/UI Designer.  Visual Design.

 

THE PROBLEM:

Almost all processes and data entry to manage league assets and players were being conducted manually. Aside from the obvious problems associated with manual management, many aspects of the sport, particularly at the Professional level, require timely completion of contracts, transfers, permits and team changes. Any delays or missed data could cause significant impact on players and sports organizations. Additionally, there was no recognized center-point for data storage and management.

 

 

THE SOLUTION:

A state-of-the-art League Management Platform designed from the ground up, enabling league administrators to complete current tasks more efficiently, thoroughly and timely, with future scalability of the organization in mind.

 

THE DISCOVERY PHASE:

As lead on the Discovery Phase for the UX/UI Team, I scheduled numerous interviews with Stakeholders, USSF Management and Administrators, and Influencers in order to understand current processes, challenges and must-haves for future scalability. Following the interview phase, personas of current & future users were created. As one can imagine, bringing 100 years of manual thinking into the digital world was not going to be easy, but we did it.

 

 

First, we established a list of capabilities and requirements for the Management System.

 

These key items included:

 

• Create Admin Dashboard for Managing Tasks

• Forming, Approving and Managing Pro Contracts

• Managing Incoming and Outgoing Players

• Locating Duplicate Players

• Player Search and Pagination

• Transfer of Players & Coaches

• Creating Amateur Agreements

• Player Loans

• Releasing Players

• Exercising Contract Options

• Creating & Managing Competitions

• Proof of International Citizenship Processes

• Documents Certification & Approval System

• Archival & Search System

 

Once the major goals of the system were identified, User Personas had been created and existing workflows had been established, we proceeded to craft our proposed workflow and the corresponding wireframes. Testing, prototyping and demos with stakeholders on this project were very important due to the interconnected nature of USSF’s step-by-step methods, processes and procedures. Incomplete information entry or delay in document submission could delay connected tasks. These possible errors could potentially cause missed player contract deadlines or team transfers in a seasonal sport.

 

 

NDA – limited samples can be shown online